BT

What is it about British Telecom that makes it look so unprofessional?

My wife's been a BT customer (with two lines) for about 20 years. What do they manage to do - cut her off without warning. They cancel her phone line. They cancel her broadband. They cancel her email. For a business that depends heavily on the Internet, this is a disaster.

Whose fault is it? BT's!!! When my wife paid her account, they managed to put all of the money into one of the two lines. But did they advise her that there was a problem? NO. They just cut her off without a by-your-leave.

And when she called up to complain, they made her wait for reconnection. That's just of the basic phone line. It was going to take DAYS to set up the broadband again.

She's fizzing.

Creating an eBook

I've been asked to speak at an event run by the Power Lunch Club in Edinburgh next month. That seems like the incentive I need to start writing the eBook I've been thinking about -- on the subject of making good video for business. It's made me look at the stats -- and they're even better than I'd been telling everyone. People in the UK view over 3 BILLION videos a month. All I have to do now it make sure they look at those made by www.bitweb.tv and we're laughing.