BT

What is it about British Telecom that makes it look so unprofessional?

My wife's been a BT customer (with two lines) for about 20 years. What do they manage to do - cut her off without warning. They cancel her phone line. They cancel her broadband. They cancel her email. For a business that depends heavily on the Internet, this is a disaster.

Whose fault is it? BT's!!! When my wife paid her account, they managed to put all of the money into one of the two lines. But did they advise her that there was a problem? NO. They just cut her off without a by-your-leave.

And when she called up to complain, they made her wait for reconnection. That's just of the basic phone line. It was going to take DAYS to set up the broadband again.

She's fizzing.